FAQ

Questions answered.

Everything dental practice owners ask before getting started, covering bookkeeping, AI automation, pricing, security, and how the platform works.

Getting Started

How is Siace Partners different from my current accountant?

Most accountants lodge your BAS and send a tax return. That is where it ends. Siace Partners starts with accounting and compliance, then layers in performance reporting, AI-powered front desk automation, and daily operational briefings. Same relationship, dramatically more value. The goal is to replace fragmented vendor relationships with a single finance operations partner.

What size dental practice do you work with?

Siace Partners is designed for independent solo or two-chair dental practices with annual revenue between $800,000 and $2.5 million. Typically an owner-operator dentist with 1-3 staff, no practice manager, no CFO, and no IT team. If you are running the business alone while also treating patients, this is built for you.

What dental practices are a good fit for Siace Partners?

The ideal practice is an independent solo or two-chair clinic where the owner-operator is managing business operations alongside treating patients. Revenue between $800K and $2.5M. No dedicated practice manager or finance team. Currently paying an accountant for compliance only and getting no operational insight.

Can I start with just bookkeeping and add services later?

Yes. That is how every engagement begins. Siace Partners starts with accounting and compliance, proves value, then layers additional services progressively. There is no requirement to take the full suite. Most practices start with the free financial health diagnosis.

How long does onboarding take?

Accounting and compliance onboarding typically takes one to two weeks. Xero access is granted on day one and the first financial health diagnosis report is delivered within 48 hours. Performance reporting and AI services are layered progressively over the following weeks as data matures.

How do I get started?

Book a 20-minute discovery call via the contact page. Siace Partners reviews your Xero data before the call and arrives with specific findings about revenue leakage in your practice. No obligation. We show you exactly where revenue is leaking before you spend a dollar.

Bookkeeping, Accounting & Compliance

What accounting software do you work with?

Xero is the primary accounting platform. Siace Partners also supports practices currently on QuickBooks, MYOB, or Zoho Books, with migration to Xero included as part of onboarding where appropriate.

Can you handle payroll and superannuation for dental practices?

Yes. Payroll processing, superannuation payments, and Single Touch Payroll (STP) reporting are included in the accounting and compliance foundation service. Award interpretation, leave tracking, and STP lodgement are all managed on your behalf.

Who lodges my BAS and tax returns?

BAS lodgement and tax return preparation are managed by Siace Partners through registered BAS agents and tax agents. You have one relationship and one invoice. The delivery structure behind the scenes is handled for you.

What KPIs do you report on for dental practices?

Revenue per chair, revenue per dentist, service-level profitability, recall compliance rates, treatment plan acceptance rates, cancellation and no-show rates, accounts receivable ageing, expense trend analysis, cash position forecasting, and chair utilisation.

Do I get AI included in every service tier?

Yes. Every tier includes a dedicated Siace Agent. Foundation includes the Finance Agent for workflow visibility. Execution adds the Finance Operations Agent to move AP, AR and payroll tasks forward. Intelligence adds the Insights Agent that reads both your financials and your practice data. Performance adds the Reception Agent for after-hours calls, overflow and recall outreach. Operating System adds the Practice Manager Agent with daily WhatsApp briefings and escalation logic.

What does the AI Receptionist actually do?

The AI Receptionist handles what your human receptionist can't cover: after-hours booking enquiries, overflow calls when staff are with patients, appointment confirmations and reminders, cancellation management and waitlist filling, new patient enquiry qualification, and lapsed patient reactivation outreach. It augments your front desk. It doesn't replace your staff.

Does the AI replace my receptionist or practice staff?

No. Your human receptionist handles in-clinic patient interaction, physical presence, payments at the desk, emotionally sensitive situations, and real-time judgement calls. The AI handles after-hours, overflow, outbound campaigns, and consistency in follow-ups. They work together. The AI covers the gaps your team physically cannot.

What is the AI Practice Manager?

The AI Practice Manager is the practice manager most solo clinics have never had. It monitors your clinic continuously and surfaces what matters via WhatsApp or SMS: daily briefings, overdue invoice chasing, schedule gap alerts, recall compliance monitoring, and escalation logic that follows up until resolved or you make a decision.

Do you replace my practice management software like Dental4Windows?

No. Siace Partners sits above your existing systems. Your practice management software, your accounting platform, your front desk workflows. Everything stays exactly as it is. We extract data to generate intelligence and automation. Nothing changes in how your team works.

Do I need to install any software?

No software installation is required for accounting and reporting services. For practices using on-premise practice management software, we install a lightweight background agent on the clinic server to extract data securely. Your existing systems remain completely unchanged.

Pricing & Contracts

How much does dental practice bookkeeping cost with Siace Partners?

Pricing depends on the tier and scope of services. Every engagement starts with accounting and compliance, and additional layers are added progressively. Book a discovery call for a tailored quote based on your practice size and needs.

How is this different from hiring a practice manager?

A practice manager is a significant salary commitment for a solo or two-chair practice. Siace Partners provides practice management intelligence around the clock via AI agents, combined with professional accounting and reporting, for a fraction of the cost of a full-time hire.

Is there a lock-in contract?

No. Siace Partners operates on a monthly retainer with 30-day notice terms. No long-term lock-in. If you're not seeing value, you can leave at any time.

Security & Privacy

Is my dental practice data secure?

All data is stored on Australian servers in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles. Siace Partners operates with read-only access, AES-256 encryption at rest, TLS 1.2 encryption in transit, and strict data isolation between practices. Clinical patient records never enter the intelligence layer.

Do you share my data with anyone?

No. Your data is never shared with other practices, sold to third parties, or used for any purpose other than delivering your services. Each practice operates in complete data isolation.

How do you access my practice data?

For accounting data, you grant read-only access to your Xero or accounting platform. For practice management data, a lightweight agent on your clinic server reads the database locally and sends it to our platform over HTTPS. Read-only. We don't modify your software. All data is encrypted in transit and at rest.

Are you based in Australia?

Yes. Siace Partners is based in Melbourne, Victoria. All data is stored on Australian servers in the Microsoft Azure Australia East region. The founding team and all client advisory is Australian-based.

Still have questions?

Book a 20-minute discovery call. We review your data beforehand and arrive with real findings about your practice.

Book Discovery Call