Legal
These Terms of Engagement ("Terms") govern the provision of services by Siace Partners ABN 51 912 766 180 ("we", "us", "our") to the client ("you", "your"). By engaging our services, you agree to these Terms.
Services are defined in the engagement letter or service agreement provided at onboarding. Services may include bookkeeping and accounting, payroll processing, BAS preparation, financial reporting, AI-enabled receptionist services, operational intelligence, and advisory services. The specific scope depends on the service tier selected.
You agree to: provide timely and accurate information required for service delivery; grant authorised access to accounting software, practice management systems, and other platforms as agreed; maintain the security of your own system credentials; notify us promptly of any changes that affect the scope or delivery of services; designate an authorised contact for communications and approvals.
You authorise us to access your accounting and practice management systems (e.g. Xero, Dental4Windows) to the extent required for the agreed services. Access is scoped to the minimum permissions required. You may revoke access at any time, noting that this may affect our ability to deliver services.
Fees are invoiced monthly in advance unless otherwise agreed. Payment is due within 14 days of invoice. Monthly subscription fees are as agreed in the engagement letter. Project-based or one-off fees are quoted separately.
Work not covered by the agreed service tier will be quoted separately before being undertaken. We will not perform out-of-scope work without your prior approval.
We do not guarantee any specific financial outcome, revenue recovery amount, or business result. Our services are advisory and operational in nature. Outcomes depend on factors including the accuracy of information provided, market conditions, and client decisions.
BAS and compliance services are provided where authorised and within scope. Where required, services are delivered through registered BAS or tax agent arrangements. We will advise you of the applicable registration status and any limitations.
Our services may rely on third-party software platforms. We are not responsible for outages, changes, or failures of third-party platforms. You are responsible for maintaining your own subscriptions to platforms we access (e.g. Xero).
We use AI-assisted tools and automation to improve service delivery. AI-generated outputs that affect client decisions or external communications are subject to human review. You acknowledge that AI systems may occasionally produce imperfect results and that human oversight is maintained.
We will keep all client information confidential and will not disclose it to third parties except: where required to deliver the agreed services (e.g. to registered tax agents); where required by law; with your prior written consent.
All tools, templates, systems, and methodologies developed by Siace Partners remain our intellectual property. Reports and work product generated specifically for your practice are yours to retain and use.
To the maximum extent permitted by law, our liability for any claim arising from or related to the services is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental losses.
Either party may terminate the engagement by providing 30 days written notice. Upon termination, we will: complete any work in progress where reasonable; return or delete client data within 90 days; provide reasonable assistance for transition to another provider.
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.
For questions about these Terms:
Siace Partners
Email: hello@siacepartners.com
Melbourne, Victoria, Australia